Shipping policy

Clause 1: Introduction

1.1 This Shipping Policy (“Shipping Policy”) is only valid for products purchased from www.jollylearning.co.za.

1.2 This Shipping Policy has been developed to ensure the accurate and secure delivery of all purchases according to the customer delivery needs.

1.3 This Shipping Policy forms part of the agreement between Jolly Learning South Africa and its customers. This Shipping Policy should be read together with the website Terms and Conditions (if applicable).

Clause 2: Delivery Procedure

2.1 Once an order has been received and confirmed, no changes to the specified address and/or delivery option will be accepted, unless specifically acknowledged as being accepted by us.

2.2 When a parcel has left our premise, the customer will receive a tracking code, which they can use to track the delivery.

2.3 Orders will be delivered between 07:00 to 18:00 on weekdays by our selected courier partner.

2.4 It is the sole responsibility of the customer to ensure that someone is available to receive the order once it has reached the delivery address.

2.5 If no one is present at the address when the delivery is attempted, the products will be retained and a new arrangement, at no additional cost, may be made to deliver the order.

2.6 The person receiving the order is required to sign a delivery note as proof that the order has been delivered.

2.7 Before signing the delivery note, the person receiving is required to check the contents of the order received against the delivery note to ensure that the products are not damaged or missing any products.

2.8 Once the person has signed and agreed that the order is correct, undamaged and in good condition, the customer will not have a claim for any incomplete/missing orders.

Clause 3: Delivery Areas

3.1 We deliver within South Africa.

3.2 Customers are required to provide their physical address for delivery and contact details before completing their purchase. Products will be delivered to the physical address specified by the customer.

 Clause 4 Delivery Fees

4.1 Delivery fees are calculated on checkout, according to the size of the basket and the location of the delivery address.

Clause 5: Delivery Methods

5.1 Orders will be delivered using a courier(s) of our choice.

Clause 6: Delivery Time Frame

6.1 Without considering or being affected by external factors, local orders within South Africa will be delivered to the customer within 2 to 3 days in major centres, 3 to 5 days in smaller centres and 5 to 7 days in rural areas after the order has been received and confirmed.

Clause 7: Collection

7.1 We permit collection of orders by customers, and in such instances no delivery fee will apply.

7.2 Should a customer wish to do this, they are required to specify that during the checkout process.

Clause 8: Disclaimer

8.1 We shall take all reasonable efforts to accurately reflect the products, purchase price and delivery charges of products on the website. However, should there be any errors of whatsoever nature on the website (which are not due to our fault), we shall not be liable to make good on a transaction based on any error, apart from refunding any monies paid by the customer to Jolly Learning South Africa

8.2 We will not be liable if delivery does not occur within the time frame mentioned in this Shipping Policy and cannot be liable for any loss occasioned by the delay in delivery.

Delivery Terms & Conditions – Namibia Orders

1. Delivery Fee

• A flat delivery fee of R220 applies to all Namibian orders, unless otherwise stated.

• This fee covers standard cross-border shipping from South Africa to Namibia.

2. Delivery Timeline

• Delivery typically takes 3–6 working days from dispatch, depending on customs clearance and courier schedules.

• Delays due to customs, border inspections, or courier network issues are outside our control but we will assist where possible.

3. Dispatch & Tracking

• Orders are dispatched once payment is received in full and verified.

• A tracking number will be sent via email or SMS once your order has been shipped.

4. Customs & Duties

• Goods are exported from South Africa exclusive of VAT (0%) in line with SARS export regulations.

• Any import duties, taxes, or clearance fees charged by Namibian customs are the responsibility of the customer and are not included in the delivery fee.

5. Delivery Address

• Please provide a physical address where someone will be available to receive the parcel during business hours.

• Couriers cannot deliver to PO Boxes.

• If delivery is attempted and no one is available, the customer may be responsible for redelivery fees.

6. Risk & Ownership

• Risk passes to the customer once goods have been handed to the courier.

• Ownership transfers upon full payment.

• We are not liable for delays, loss, or damage occurring after dispatch, but we will assist in lodging courier claims where applicable.

7. Incorrect or Incomplete Information

• The customer is responsible for ensuring that all delivery details (name, address, contact number) are accurate.

• Additional courier charges resulting from incorrect information will be for the customer’s account.

8. Returns or Non-Delivery

• Should an order be returned due to non-collection or customs refusal, the customer will be responsible for return shipping and re-delivery costs.